WhatsApp CRM for UAE businesses
Answer every WhatsApp message from one shared inbox, follow each lead to a booked appointment, and let AI agents reply around the clock, with email, campaigns and a help desk in the same place.
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Every customer conversation in one place
In the UAE, customers message on WhatsApp first. When the business number lives on one person's phone, chats get missed, nobody knows who replied, and leads disappear when someone is on leave.
The CRM in iQ ERP connects your WhatsApp Business number to an inbox the whole team works from. Each chat belongs to a contact, leads move through your own stages, follow-ups and appointments sit next to the conversation, and AI agents can answer from your own information and hand the chat to a person when needed.
What sales and support teams get
Shared WhatsApp inbox
One WhatsApp Business number answered by the whole team, from one inbox.
Templates and campaigns
Message templates and broadcast campaigns to your contacts.
AI agents
AI customer-service agents that answer from your own information and hand over to a person.
Leads and follow-ups
Leads with their source and stage, and follow-ups so none go cold.
Appointments
A calendar with your services and the bookings customers make.
Help desk
Customer requests as tickets, each with its own status.
Your mailbox inside iQ ERP, plus email campaigns and templates, with unsubscribes handled for you.
Ads and social media
Facebook, Instagram, TikTok, Google and X ad accounts and social posts, managed from the same CRM.
The CRM in iQ ERP
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From first message to booked appointment
- 1
A message arrives
It lands in the shared inbox, linked to the contact who sent it.
- 2
It gets an answer
An AI agent replies at any hour, or a colleague picks it up.
- 3
The lead moves on
Give it a source and a stage, and set a follow-up.
- 4
The appointment is booked
The booking goes on the calendar with the service chosen.
- 5
You stay in touch
Templates, campaigns and email keep the conversation going.
Made for the way UAE customers talk to you
- WhatsApp first, with email in the same place
- AI agents that answer after office hours and at weekends
- A free plan to start, without a WhatsApp line
- More WhatsApp lines and users added as you grow
Start free, grow when you're ready
Start on the free plan, then choose a paid plan for a WhatsApp line and more users. The AI customer-service team is an add-on. Prices are in UAE dirhams, for the period shown.
FromAED 5,100 /year
- PremiumAED 5,100/year
- BusinessAED 8,700/year
- CorporateAED 17,500/year
Questions about the WhatsApp CRM
Do I need a WhatsApp Business number?
The free plan has no WhatsApp line. Paid plans include one or two WhatsApp Business lines, and you can add more.
Can several people answer the same WhatsApp number?
Yes. The whole team works from one shared inbox, so everyone sees who replied and what was said.
What do the AI agents do?
They answer customers from your own information around the clock and hand the conversation to a person when needed. The AI customer-service team is an add-on with a monthly allowance.
Is the CRM a separate product?
No. It is the CRM & WhatsApp part of iQ ERP, with the same sign-in. You can use it on its own or together with the other parts.
Is there a free plan?
Yes. The Starter plan is free and has no WhatsApp line. Upgrade when you're ready to connect your number.
More from iQ ERP
Answer your next WhatsApp message from iQ ERP
Start a free trial in a few minutes, or book an appointment and we'll show the inbox, campaigns and AI agents with you.